Do Not Sell My Personal Information

At Jelvo House, we take your privacy seriously and are committed to handling personal data with the highest level of transparency and security. As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that all customer data is processed lawfully, fairly, and securely.

Personal Information We Collect

When you interact with our website, we may collect and process the following personal information:

  • Full name (for billing and shipping purposes)
  • Email address (for order confirmation, customer support, and promotional offers if consent is given)
  • Shipping & billing addresses (for order fulfillment)
  • Payment details (processed securely through third-party payment providers, we do not store sensitive financial data)
  • IP address & browsing activity (for website analytics and fraud prevention)

No Sale of Personal Data

Jelvo House does not sell, rent, trade, or share your personal information with third parties for marketing, advertising, or any other commercial purposes. The data we collect is used strictly for processing orders, providing customer support, and improving user experience.

In limited circumstances, we may share essential order details with third parties such as:

  • Shipping carriers (DHL, FedEx, or Royal Mail) – to ensure successful delivery
  • Payment processors (PayPal) – to process secure transactions
  • Fraud prevention services – to protect against identity theft and fraudulent transactions

These third parties are required to safeguard your data and use it only for the intended purpose.

Your Rights Over Your Personal Data

As a UK resident, you have the right to:

  • Request access to the personal data we hold about you
  • Request corrections if your data is inaccurate or incomplete
  • Request data deletion under certain circumstances
  • Opt out of marketing communications at any time
  • Restrict or object to certain data processing activities

How to Request Data Deletion or Opt-Out

If you wish to opt out of data sharing (e.g., for targeted advertising) or request the deletion of your personal information, please contact us at info@jelvo-house.com with the subject "Data Request". We will process your request in accordance with applicable UK data protection laws.

Additional Privacy Measures

To learn more about how we store, protect, and use personal data, please refer to our Privacy Policy.

If you have privacy concerns that are not addressed by Jelvo House, you can contact the UK Information Commissioner’s Office (ICO) for further guidance.

Store Name: Jelvo House

Address: 9 River View, Blaydon-on-Tyne NE21 4DT, United Kingdom

Email: info@jelvo-house.com

Operating Hours: Monday to Friday - 9:00 AM to 6:00 PM (GMT)